Last Updated: December 19, 2024

Previous Version: January 1, 2023

1.    Keeping your information safe

GreenWaste Recovery LLC (“GreenWaste”, “we”, “our” or “us”) is committed to respecting your privacy.  We are committed to keeping your information safe and secure and handling it in accordance with our legal obligations.  We want you to understand how we handle your data.  We also want you to know your rights and choices.

This Privacy Policy (“Policy”) explains how we collect, use, store, protect, and share your personal information collected through our services, including our online domains, physical locations and anywhere else we gather information about you and refer to this Policy.  For simplicity, we call these services the “Platform” in this Policy.

How we handle your information depends on how you use the Platform.  This Policy is grouped into these sections:

• Who we are and how this Policy works;
• Info we collect & why we use it;
• Our disclosures of information to others;
• How long we retain your information;
• Use by minors
• Your rights and controls over information about you;
• Information about local privacy laws.

We encourage you to read this Policy carefully.  If you have questions, please contact us.

2.    Who we are and how this Policy works

(a)     Who we are

GreenWaste operates the Platform. This Policy is designed to explain how we process your personal information and how you can exercise control over our processing. This Policy supplements our Terms of Service and any separate contract through which we provide products or services to you and incorporate or reference this Policy (collectively, “Terms”).  Capitalized terms that are used but not defined in this Policy are defined in the Terms.  The Terms establish a contract between you and us governing your use of the Platform and describe how the Platform works in general, including security measures we use to protect our systems and your information.

(b)     Contact us

If you have questions or comments about this Policy, please contact us at customerservice@GreenWaste.com, with “Privacy” in the subject line or call us at (408) 283-4804.

(c)     When this Policy applies

This Policy applies to you when you use the Platform.  By using or accessing the Platform, you signify that you have read, understand and agree to be bound by this Policy and the Terms.

• If you are a current or former employee or contractor of ours, this Policy does not apply to you. You may contact us about your privacy practices and rights at hr@GreenWaste.com.
• If we receive your information in our role as a service provider to another business, please see ‘Our role’ for more information.

This Policy does not apply to any information you may exchange with Outside Services that the Platform may link to, embed, integrate or otherwise connect you with. Such Outside Services’ websites, services or other events or activities that are not owned or controlled by GreenWaste (“Outside Materials”) are not part of the Platform.  Outside Services have their own data policies and practices. We encourage you to familiarize yourself with their privacy notices and applicable contractual terms.

• For example, our pages may embed third-party content, such as YouTube videos. Those embedded materials are Outside Materials.  We do not control the technologies used by video players and other embedded content experiences.  For example, YouTube controls the player for any embedded YouTube video.  If you interact with the YouTube video, YouTube decides what data it will require before its video content will be served to you.
  • When you interact with embedded content, information about your requests, such as their originating IP address, may be collected by the player. The player may also collect information about the URL of your browser (a page on the Platform), without the involvement of our Platform.

(d)     Changes to this Policy

• Because the Platform changes often, this Policy may change over time. Anytime we modify the Policy, we will post a revised version on the Platform as noted at Last Updated If we intend to use your personal information in a way that is materially different from the ways described at the time of collection, we will notify you before the material changes to this Policy take effect, so you have time to review them.
• If we have your contact information (such as your email or phone number), we will notify you that way. We may also post a temporary notice on the Platform, or notify you by other means to the extent required by law.
• Check the Last Updated date periodically to ensure you’re aware of the current Policy. By using or accessing the Platform, you signify that you have read, understand and agree to be bound by this Policy and the Terms.

(e)     Location-specific sections

The Platform operates from California, in the United States and, as of the Last Updated date, may only be used by California residents.  We have no international operations.  Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live.  For example, you may have rights under:

• the California Consumer Privacy Act, as amended (“CCPA”) or another U.S. jurisdiction that has enacted a data privacy law similar to CCPA, we extend to you the same rights that CCPA grants to California residents, except where we specify otherwise.

Residents of those states should consult the ‘Additional Information for Users in California’ section.  If that section applies to you, it overrides any contrary descriptions elsewhere in the Policy as they relate to you.

If you have questions about your rights under other data privacy laws, please contact us.

(f)       Our role

If you contract with us directly, we serve as the business controlling the personal information we collect about you.

However, if we receive your personal information in our role as a contractor or service provider to another business, we may serve in a different role under applicable law.  If you access or interact with the Platform through another company, like your waste-management utility, that customer of ours may be the business controlling our processing of your information.  In those circumstances:

• Additional privacy notices or policies, provided by our customer to you, may govern or apply to the personal information you provide through the Platform.
• We will direct any questions or rights requests you may send us as required under our customer agreements or applicable law.

3.    Information we collect & why we use it

We collect certain information when you use the Platform. This includes information you provide to through the Platform, information we collect automatically, and information we receive from other sources.  This also includes information you may provide to third-party service providers while using our services. This section describes, comprehensively, how the Platform collects and uses your information, and our legal basis for doing so:

• Any personal information that GreenWaste obtains from third-party sources will be processed by GreenWaste in accordance with this Policy and all applicable laws. For example, our use and transfer of information via Google APIs (like Google Analytics) will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

(a)     Information collected when you visit our locations

If you visit our recycling centers or other in-person locations, we may collect additional personal information about your visit through onsite recording devices and other technology.  This additional information may include license plate numbers of vehicles.  We do not have a practice of associating this information with any individual, nor do we maintain this information in repositories linked to individuals.

(b)     Information we don’t collect

For clarity, we do not collect, sell or share:

• Sensitive personal information (while we collect any address you provide in connection with our recycling and waste-management services, we do not collect your precise geolocation, nor do we use your address to infer characteristics about you).
• Personal information about anyone under the age of 16 (see ‘Use by minors’ for more details)

(c)     Security

GreenWaste has implemented technical, administrative and physical security measures to protect your information from unauthorized access, use or disclosure. Still, no data transmission online is 100% secure, so we cannot guarantee or warrant the security of any information you provide, and you do so at your own risk. We cannot promise that your information will remain absolutely secure in all circumstances. We are not responsible for the circumvention of any privacy settings or security measures we may provide.

4.    Our disclosures of information to others

Since our goal is to deliver our recycling and waste-management services to you, the principal reason we exchange your information with third parties is to facilitate those services.

This section describes how and why we exchange personal information with third parties, like our contractors (as defined below).  It also describes exchanges made for certain purposes, like legal reasons and consensual direct marketing.  We may also disclose deidentified and/or anonymized data for these purposes.

(a)     Among our Affiliates

We may share, link or pool user information among our affiliated business entities, but always in accordance with applicable law, applicable agreements and this Policy.

(b)     Direct marketing

We only disclose, rent, sell or share any information about you to third parties for direct marketing purposes if you opt in, and will only do so until you opt out. 

We may share information about you with third party sponsors or partners who will use it for marketing purposes but only if you opt in to such sharing or do not opt out when prompted.  We will never share information in this manner without giving you one of these two options.

(c)     For personalized ads

We share information with select advertising partners to make the advertising presented to you more relevant to you.  We also market the Services to you through ads facilitated by marketing vendors.

In the past twelve months, we have shared these categories of personal information to personalize advertising:

• Device Information (including Personal Identifiers)
• Commercial Information
• Demographic Information
• Internet Activity
• Geolocation

In the past twelve months, this information has been disclosed to the following third parties:

• Google LLC

One way we use Google is to serve ads on the Platform.  Google uses cookies or unique device identifiers, in combination with their own data, to show you ads based on your visits to our webpages and other sites.  You can opt out of the use of the Google cookie by visiting the related Google privacy policy or our cookie opt-out tool (CookieYes as of the Last Updated date).

(d)     Functional disclosures

We contract with companies or individuals to provide certain services related to the functionality and features of the Platform, including payment processing, email and hosting services, software development, ordering and fulfillment processing, data management and surveys and marketing administration.  We call these third-party companies and individuals “contractors.”

We may disclose information about you, including activity data and device information, to contractors as necessary for them to perform their services to us.  Our contractors are not permitted to use your information for any other purpose.  In the past 12 months, we have disclosed account information, usage data and device information to the following types of contractors:

• Analytics providers, namely Google Analytics, to tell us how the Platform is doing, such as which parts interest visitors and how long they visit before leaving. Among other data, they may receive your IP address.
• Various hosting services and data processors to provide the infrastructure of the Platform, such as DreamHost, which ensures that traffic is from real people, not computers. Among other data, they may receive your IP address.
• Payment providers, PayPal, 1stMILE LLC and other payment processors as added as of the Last Updated date, to process payments between you and us, such as for products or ongoing Services. These providers receive information about your order in order to tie your payment to your order.  We don’t receive all of the information you may provide to them as part of that process (for instance, we don’t receive full payment-account numbers).
• Support providers, namely Genesys Cloud Services Inc., to provide assistance to you when you request it. They are able to retrieve information about you that is relevant and necessary to your requests, such as account information and order details.

(e)     For legal reasons

Finally, we may share your Information:

• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company, our users, or others; and in connection with the enforcement of our Terms and other agreements; or
• In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

(f)       With your consent or at your request

We may periodically ask for your consent to disclose your information to third parties.  Whenever we ask for your consent for this reason, we will summarize the purpose and scope of the disclosure. In those cases, the Platform will display a tickbox near an email-entry field explaining that by submitting your information, you agree to share your email with the content provider. To be clear, we only disclose information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out.

(g)     Technical

Finally, we may use and disclose non-personal information (meaning information that, by itself, does not identify who you are, such as device information, general demographics, general behavioral data, location data in de-identified form) under any of the above circumstances.

5.    How long we retain your information

We retain your information only as long as we need it for the purposes described under ‘Information we collect & how we use it’, except when longer retention is required by our compliance policies and efforts toward applicable legal, tax, accounting and regulatory requirements.

How long we need information for those purposes varies by category, and even within categories.  These retention determinations always consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from its unauthorized use or disclosure, whether we can achieve those purposes without using the personal information.

For example, we delete some Activity Data as soon as you exit the Platform, whereas we may retain records of your orders for services and products for several years as required by law or contract, such as agreements with our payment processor(s) or under our accounting standards.

6.    Use by minors

The Platform is intended for adult users.  We do not knowingly collect information from anyone under the age of 16.  If we learn that we have collected information from a child under the age of 16, we will delete that information as quickly as possible.

• If you are under 16: sorry, but please leave the Platform.  If you’ve already sent us information, please contact us first so we can delete it.
• If you are a parent or guardian of a child under 16 years of age and you believe your child has provided us with information, please contact us.

7.    Your rights

(a)     In General

As a user of the Platform, you have rights and choices about your personal information.  We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

• Account Controls

You can update the personal information in your Account through the account settings made available on the Platform.  Any updated information will be reflected in our records and throughout the Platform promptly.

• Opting Out of Cookies

You can opt out of non-necessary cookies on the Platform by using our cookie opt-out tool (CookieYes as of the Last Updated date). The tool enables you to opt out of functional, analytic, performance, advertisement, and uncategorized cookies and save your preferences.

• Opting Out of Communications

As described above, we may use the information we collect from you to send messages to you.  If you do not want to receive such communications, you can opt out (as applicable) by using the unsubscribe link at the bottom of our communications, unchecking the applicable box to opt out when prompted, texting “STOP” in response to any text message we may send you, or by simply not opting in when prompted.  You may also at any time opt out of receiving communications from us by sending an e-mail to customerservice@GreenWaste.com with the subject line “Opt Out.”

Please note that even if you unsubscribe from our communications, we may still need to contact you with important information related to changes to the Platform, your account and your payments.  For example, even if you have unsubscribed from our promotional emails, we will still send you confirmation of a purchase you have made on our Platform or to alert you to changes to our Terms or Privacy Policy.

• Opting Out of Personalized Advertising

You have a choice about participating in personalized advertising.  If you wish to opt out, in addition to the cookie opt-out above and any location-specific rights that may apply, there are several ways to exercise choice regarding technologies similar to cookies:

• Many popular browsers provide the ability to clear browser storage, typically in the settings or preferences area. See your browser’s help function or support area to learn more.
• Your mobile device settings may allow you to limit the use of information from your device in personalized advertising through a “Limit Ad Tracking” setting (on an iOS device) or an “Opt Out of Personalized Ads” setting (on an Android device). You can download the AppChoices app to opt out in mobile apps.
• You can learn more about advertising networks and personalized advertising, and your ability to opt out, by visiting the Digital Advertising Alliance Webchoices Browser Check or the Network Advertising Initiative Opt Out of Interest-Based Advertising

In providing you with transparency and access to choice regarding personalized advertising, we are acting in accordance with our commitment to the Digital Advertising Alliance’s Self-Regulatory Principles.  You can learn more about these Principles here.

If any of the local privacy laws listed below apply to you, see ‘Requesting information’ to exercise your rights.

8.    Information about local privacy laws

• The Services operate from the United States, but this Policy applies worldwide. Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live.
• If any of these local privacy laws apply to you, that section overrides any contrary descriptions elsewhere in the Policy as they relate to you. If you have questions about your rights under other data privacy laws, please contact us.

(a)     Requesting information

(i)        Submitting requests

• To exercise any rights described in this Policy, please contact us. Your request must:

• provide sufficient information to identify you and the law that applies to you, such as your name, e-mail address, home or work address, or other information we maintain.
• not include social security numbers, driver’s license numbers, third-party account numbers, credit or debit card numbers, or health information.

(ii)       Verifying requests

• We verify requests by first confirming the source of the request and then by matching the information submitted to the information we maintain. If your request is unclear or we are unable to authenticate your identity, we will respond with direction on how to remedy the deficiencies, in accordance with law that applies to you.
• If we cannot verify the identity of the individual making the request, we may deny it, in full or in part.

(iii)      Responses to requests

• We will respond to your request as quickly as we can, taking into account the nature of your request and the volume of pending requests. The content of our response will vary with the nature of your request, but will always respond in accordance with any deadlines or requirements specified by the laws that applies to you.

• Under certain circumstances, we may be unable to provide responsive personal information, such as when disclosure would create a substantial, articulable and unreasonable risk to the security of the information, customers’ account with us, or the security of our systems or networks. We do not disclose account passwords or any other non-personal information that enables access to an account.
• Please understand, however, that we reserve the right to retain an archive of any deleted information, to the extent permitted by law. We may also retain deidentified or aggregate data derived from information about you.

(iv)     Appealing decisions

• Residents of California, Colorado, Connecticut, Virginia and other jurisdictions that provide for an appeal mechanism may appeal a decision we have made regarding their requests by contacting us.

(b)     Information for Users in Certain U.S. States

• Exercising your rights: As described in the ‘Your rights’ section of the Policy, all our users have control over their information and can limit what data we process. If you are a resident of California, Colorado, Connecticut, Utah, Virginia or another state with a similar data-privacy law, you may have additional rights that you (or, in certain states, an authorized agent acting on your behalf) can exercise by contacting us, including the right to:

• More information about the categories and specific pieces of personal information we have collected and disclosed for a business purpose in the last 12 months
• Access and/or receive a copy of certain personal information we hold about you
• Correct your personal information
• Delete certain personal information we hold about you
• Receive information about the financial incentives that we offer to you, if any
• Opt out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable
  • You also have the right to not be discriminated against for exercising your rights. You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising.” We do not sell the sensitive personal data of our users or share sensitive personal data for targeted advertising purposes.
  • Certain information may be exempt from the requests above under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request. If you are an authorized agent submitting a request on a user’s behalf (where permitted), we may require proof of your written authorization before processing the request. Depending on applicable law, you may have the right to appeal our decision to deny your request.
  • If you have any questions about these rights, wish to exercise them, or request an appeal, please contact us.

(c)     Additional Information for Users in California

• In addition to the rights described above, consumers residing in California are afforded the right to certain additional information with respect to their personal information under the CCPA. If you are a California resident, this section applies to you.
• ‍Our collection and use of personal information: We collect the following categories of personal information—identifiers (such as your username, the email address you used to make an Account, and your phone number if you’ve chosen to provide it); commercial information (a record of what you’ve bought from GreenWaste, if anything); financial data (limited payment information); internet or other network information (how you interact with the Platform); location information (because your IP address may indicate your general location); inference data about you (for example, what content you may be interested in); and other information that identifies or can be reasonably associated with you.
• For more information about what we collect and the sources of such collection, please see the ‘Information we collect & why we use it’ section of the Privacy Policy. To the extent we collect or use sensitive personal information as defined by law (such as the CCPA), we do so in accordance with applicable legal requirements, and we do not use or disclose it other than for purposes for which there is not a right to limit under the CCPA.
• We may disclose your personal information with service providers and third parties for business or commercial purposes as described under ‘Our disclosures of information to others’ above.

• ‍Disclosure of personal information: We may share your personal information with third parties as described in the ‘Our disclosures of information to others’ section of the Policy. We disclose the categories of personal information mentioned in that section for business or commercial purposes.
• ‍No sale or “share” of personal information: The CCPA sets forth certain obligations for businesses that sell or “share” personal information. We do not sell or share the personal information of our users as those terms are defined in the CCPA. We do disclose certain information as outlined in the ‘Our disclosures of information to others’ section of the Policy and you can make choices with respect to your information as outlined in that policy.
• We disclose personal information for the following categories of purposes, as defined by CCPA:
  • Advertising and Marketing
  • Error Management
  • Internal Research
  • Provide Products or Services
  • Quality Assurance
  • Security
  • Short-Term Transient Use
    • We retain personal information as described in the ‘How long we retain your information’ section of the Policy.
    • California’s “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties, as defined under applicable law, for their direct marketing purposes. We only share your personal information with third-parties for direct marketing purposes with your consent and, if you have consented, only until you withdraw your consent.
  • Because we only give your information to third parties for direct marketing purposes with your consent, and always allow you to opt out of direct marketing communications after opting in, we believe we are not currently required to comply with California Civil Code Section 1798.83.

(i)        Preference signals

The Platform honors global Opt-out preference signal sent from California IP addresses to the Platform through browser or device-level settings, provided the signal complies with CCPA’s requirements.  Our goal is for the Platform to automatically respond to compliant signals by opting California residents out of any sharing or sale of their data in a frictionless manner.  Please contact us if you believe the Platform collected or processed your information in a manner inconsistent with your opt-out preference signal.

(ii)       Request process for CCPA rights

To submit a CCPA request relating to the foregoing rights, please contact us as described under ‘Requesting information’.  That section generally applies to requests to exercise CCPA rights.  However, in addition:

• We will confirm receipt of your CCPA request within 10 days, and will substantively respond within 45 days.
• We may initially substantively respond by informing you that we will require up to 45 further days, along with an explanation of why our substantive response is delayed.
• We provide responses in the manner we receive your request (i.e., with an email response to an email request).

Finally, we may deny deletion requests, in whole or in part, with respect to information we reasonably need to:

• comply with a legal obligation
• allow you, other consumers, or us to exercise free-speech rights or other legal rights
• perform a contract with you (for instance, if a product you purchased carries a warranty or could reasonably be subject to recall under applicable law)
• or if we use the information for solely internal purposes reasonably aligned with consumer expectations.

GreenWaste Online Sales Terms & Conditions

• To cancel an order, contact GreenWaste promptly at customerservice@greenwaste.com or 408-283-4800.
• Cancellations will be considered but are not guaranteed, especially if processing or delivery has commenced.

• Prices are in U.S. dollars and may differ from in-store pricing.
• Prices, discounts, and promotions are subject to change without notice. Final pricing, including applicable taxes and shipping charges, is confirmed during checkout.

• GreenWaste accepts Visa, Mastercard, and American Express.
• By providing payment details, you confirm their accuracy and your authorization to use the payment method.

• If you believe a product does not meet GreenWaste’s quality standards, contact customerservice@greenwaste.com or 408-283-4800.
• GreenWaste may address concerns under applicable warranties, if any.

• Products are sold “as-is.” GreenWaste does not guarantee suitability for specific uses.
• Buyers are responsible for ensuring the appropriateness of products for their intended use.

• Carefully review product descriptions to determine suitability for your needs.
• Customer guarantees pavement or driveway is suitable for delivery and sufficient to bear the weight of delivery vehicle and product.

• Loss of use or profits.
• Property damage or business interruptions.

• Unresolved disputes will be settled by binding arbitration conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
• Arbitration is conducted individually—class actions are not permitted.

Debris Box Terms & Conditions

Last Updated: January 28, 2025

1. Term of Service

The term of this agreement begins when the debris box is delivered to your location and ends when it is picked up by GreenWaste.

• Extensions: If you wish to extend the duration of this agreement, you may request an extension subject to availability. Extensions require payment of an additional charge, which must be made in advance.
• Pickup and Removal: GreenWaste reserves the right to retrieve the debris box if the agreed-upon term expires without an approved extension.

2. Prohibited Materials

To ensure safe and compliant processing disposal, customers agree not to place the following prohibited materials in the debris box:

General Prohibited Materials

• Hazardous or Dangerous Substances, including but not limited to:
  • Hazardous, toxic, radioactive, volatile, corrosive, flammable, explosive, biomedical, infectious, or bio-hazardous materials.
  • Regulated medical waste or substances as defined by federal, state, or local laws, including California’s Health and Safety Code and other environmental regulations.
• Unlawful or Restricted Items, including but not limited to:
  • Materials prohibited by privacy, security, or other applicable laws (e.g., documents containing protected information).
  • Materials that may damage or reduce the operational life of receiving facilities.
  • Materials that may not be accepted by law at the processing or disposal facility.
• Special Waste:
  • Any material classified as “special waste” not explicitly approved in writing by GreenWaste.

Specific Prohibited Materials

The following materials must never be placed in the debris box due to environmental and safety risks:

1. Loose Yard Waste:
   • Grass clippings, leaves, weeds, and pine needles exceeding one cubic yard.
   • Branches and brush are permitted.
2. Food Waste:
   • Unless GreenWaste explicitly allows it for certain programs in writing.
3. Liquids, including but not limited to:
   • Concrete washouts and wet concrete/slurry.
   • Tank cleanouts.
4. Household Hazardous Waste, including but not limited to:
   • Asbestos, oil, paint thinner, lacquer, wood stain, wet paint, household cleaners, fertilizers, and pesticides.
   • Flammable substances, oil-based liquids, gasoline, propane, and mercury-based materials.
   • Appliances containing liquids (e.g., air conditioning units).
   • Refrigerators: Allowed only if placed closest to the debris box door and disclosed to GreenWaste; additional charges apply.
5. E-Waste and and Certain Universal or Special Waste, including but not limited to:
   • Treated wood waste, fluorescent bulbs, mercury, PCBs and all types of batteries, including lithium-ion.
6. Medical and Infectious Waste, including but not limited to:
   • Animal carcasses, body parts, dialysis waste, chemotherapy waste, hospital blood bags, human blood or blood-soaked fabrics, unused/expired drugs and prescriptions, and sharps (e.g., used needles).

Important Notes on Prohibited Materials:

All Prohibited Materials remain your, the Customer’s, responsibility, and title to such materials is not and will not be transferred to GreenWaste. Conversely, title to Acceptable Waste materials is transferred to GreenWaste upon receipt or collection, unless otherwise stated in these Terms or applicable law. If Prohibited Materials are found in the debris box, you, the Customer, are responsible for their removal, remediation and lawful disposal, including all associated costs, penalties, fines or other losses, in accordance with applicable regulations.

3. Charges and Payments

Customers agree to pay all fees associated with the debris box service and to maintain their accounts in good standing.

Payment Terms

• Timing and General Terms:
  • Customers must pay for services at the time of order. Any extensions or other additional charges described herein may be billed thereafter.
  • Standard pricing includes one delivery, one removal, the rental period stated, and disposal for the included Acceptable Waste tonnage.
  • Overages, such as exceeding the included disposal tonnage or rental period, will be charged upon debris box removal.
  • GreenWaste reserves the right to increase rental fees at any time with notice.

Additional Charges

Customers may incur additional charges in the following situations:

1. Overloading or Extended Rental Periods:
   • Fees for overloading or extending the rental period must be paid in full before the debris box is removed.
2. Swap, Switch, Dump & Return Requests:
   • These services are charged upfront at the time of the request.
3. Payment by Check:
   • GreenWaste only accepts checks for NET 30 accounts, with a $25 fee for returned checks.
4. Payment by Credit Card:
   • Credit cards on file will be charged immediately for the amount listed in the service agreement. If the card is declined, GreenWaste will notify the customer and additional fees may apply.
5. Specific Items and Services:
   • Additional fees apply for the following:
     • Special Items: Mattresses/box springs, refrigerated appliances, e-waste, special waste, universal waste, and tires.
     • Material Handling: Overweight charges, oversized materials, and hard-to-handle materials.
     • Operational Fees: Wait time fees (after the first 15 minutes of arrival), dry run fees, and encroachment permit fees.
     • Specialized Services: Extended rentals, street placement permits, and recycling reporting (available only for construction and demolition debris).
     • Covered or Locked Debris Box: A charge applies if the customer requests a covered or locked debris box to protect against water accumulation, illegal dumping, or excess weight caused by environmental factors.
     • Prohibited Materials: If any hazardous or Prohibited Materials are in the debris box, a charge will apply.

Important Note: All additional charges are subject to change and will be reflected in the final invoice.

Late Payments and Collections

• If payment is not received within 72 hours of the initial request, a late payment fee of $20 per day will be imposed.
• If payment exceeds 14 days from the due date:
  • GreenWaste may send the account to collections, with additional collection costs added to the unpaid balance.
  • Services may be suspended until the past-due balance is paid in full.
• If services remain suspended for more than 5 days, GreenWaste may terminate the agreement, recover any equipment, and charge liquidated damages.

Important Note: Late charges are not considered interest on debt or a finance charge but a reasonable charge to cover GreenWaste’s costs for late payments.

Load Refusal and Fraud Prevention

GreenWaste reserves the right to refuse to collect or process a debris box load in the following situations:

• Fraud or Suspicion of Fraud: Using prepaid credit cards, canceling credit cards before service completion, or other suspected fraudulent activities.
• Prohibited Materials: Placement of hazardous waste or other Prohibited Materials in the debris box in violation of these Terms.
• Unpaid Charges: Failure to pay for overages or other additional charges.

In cases of load refusal:

• GreenWaste will notify the customer and may leave the disposed materials at the original debris box location.
• GreenWaste will not be responsible for damages caused by materials left at the site.

Disposal Facility Charges and Rate Changes

• Customers may be responsible for additional fees charged by disposal facilities, including:
  • Fees for materials not listed in these Terms.
  • Rate increases imposed by the disposal facility.
• All charges are subject to applicable franchise fees.

Revisions to Service Terms

GreenWaste reserves the right to revise or change Terms, including but not limited to the pricing, availability, specifications, content, descriptions, or features of the debris box service at any time.

4. Promotional Codes and Coupons

GreenWaste may offer promotional codes, referral codes, discount codes, coupon codes, or similar offers that provide discounts or other benefits related to debris box services. These promotional codes or coupons are subject to the following terms:

• Use Restrictions:
  • Promotional codes or coupons must be used in a lawful manner and only by the intended audience for their specified purpose.
  • They shall not be duplicated, counterfeited, sold, transferred, or made publicly available (e.g., posted on public forums or coupon sites) unless explicitly permitted by GreenWaste.
  • They may be disabled, canceled, or have additional conditions applied at any time, for any reason, without liability to GreenWaste.
  • They are not redeemable for cash or credit and may expire before use.
• Limitations:
  • Promotional codes or coupons cannot be combined with any other offers, promotions, or discounts and are only valid according to their terms and conditions.
  • Promotional codes or coupons cannot be applied retroactively to past purchases or services.
  • Promotional codes or coupons cannot be applied to a different geographic area or facility than intended.
  • If services are canceled or rescheduled, the promotional code or coupon may become void if the service is not completed within the validity period.
• Accuracy of Promotions:
  • While GreenWaste strives for accuracy in its promotional material, it does not guarantee that service descriptions will be error-free, reliable, or up-to-date.
• Legal Compliance:
  • Promotional codes and related services are subject to all applicable California state and local laws, including waste disposal regulations.
  • Customers are still responsible for ensuring compliance with these laws when using debris box services in conjunction with promotional codes or coupons.

5. Customer Responsibilities

The debris box provided by GreenWaste remains the property of GreenWaste. Customers are required to comply with the following responsibilities while the debris box is in their possession:

Placement and Site Conditions

• Liability for Surface Damage:
  • Customer agrees the placement requested of the debris box can handle the weight of the debris box and vehicle and Customer is responsible for any damage to such surfaces, such as pavement, driveways, lawns, or other areas designated by the Customer. GreenWaste is not responsible for such damages.
  • Customers renting debris boxes for properties they do not own assume full responsibility for any damages.
  • For HOA, apartment complexes, or rental properties, the renting party must obtain placement permission from the landlord, property manager or HOA. If GreenWaste is contacted by a representative of an HOA, property management company, landlord or similar entity or person requiring early removal, no refunds or discounts will be provided.
• Delivery Requirements:
  • Customers must provide adequate roads and/or driveways to the desired delivery site.
  • A dry run fee may apply if delivery cannot be completed, including but not limited to due to a blocked site, unstable terrain, overhead obstacles or inability to reach a contact person.

Debris Box Use and Maintenance

• Filling, Overloading and Weight Limits:
  • Debris boxes must not be used for incineration or fire of any kind, must not be compacted, and must not be overfilled above level with the top edge.
  • Overloading may result in additional costs, including overweight charges and/or additional processing and/or disposal fees.
  • Boxes designated for dirt or concrete are rated for up to 8 tons. Exceeding this weight may cause surface damage, for which GreenWaste shall not be responsible.
  • The contents of the debris box must not exceed the rim, and the doors must be fully closed.
  • If the driver cannot tarp the debris box safely due to overloading, a dry run fee will be charged. The customer will be required to adjust the contents before the debris box can be removed.
  • If the debris box is overweight and cannot be safely removed, the customer is responsible for unloading the debris box until it reaches a safe weight.
  • Boxes exceeding 10 tons may incur a minimum hard-to-handle fee of $150, excluding damage-related charges.
  • If another debris box is required to offload excess materials, the customer will be responsible for:
    • The cost of the additional debris box.
    • Any extra rental days for the original box.
• Prohibited Actions:
  • Customers shall not move the debris box to another job site or address. Doing so in contravention to this agreement will incur additional charges and/or damages and GreenWaste shall not be liable for any claims in connection thereto.
  • Mechanical compaction, incineration of materials or similar actions in the debris box are strictly prohibited and will result in additional charges, damages and/or fines.
• Additional Notes:
  • Customer may place plywood under the debris box to help prevent surface damage, though this is not guaranteed.
  • During rain, customers are encouraged to use tarps to cover the debris box. No discounts will be provided for water weight.

Customer Accountability

• Responsibility for Equipment:
  • Customers are responsible for the debris box while it is on rent, including but not limited to for theft, damage, fire, or destruction.
  • Any undisclosed damage to the debris box at delivery will result in a minimum charge of $95 per hour for repairs. If repairs are not possible, the customer will be liable for the full market value of the debris box and its accessories.
• Placement and Repositioning:
  • Customers may request the debris box to be moved for a minimum fee of $80 per move.
  • Customers are encouraged to be present during delivery to ensure proper placement. If Customer is unavailable, drivers will follow instructions provided at the time of order placement.

Special Materials and Handling Fees

• Placing more than one yard of dirt, concrete, bricks, asphalt, or similar materials in a non-designated debris box (e.g., other than a 10-yard debris box) will result in a hard-to-handle fee.

6. Fees and Fines

Customer shall pay all fees and fines associated with their service where caused by Customer’s act or omission, including but not limited to the following:

• Prohibited Items Fee:
  • Customer shall be responsible for all charges, fees, and fines or penalties for Prohibited Items.
• Other Purpose Charges:
  • Debris boxes used for purposes other than their designated use (e.g., a “wood-only” box returned with mixed debris) will incur additional charges based on the disposal price and any fines for the actual contents.
• Hard-to-Handle Fee: 
  • Placing more than one yard of dirt, concrete, bricks, asphalt, or any combination in a debris box other than a 10-yard box will result in a minimum hard-to-handle fee of $150.
• DOT Fines:
  • Customers are responsible for any Department of Transportation (DOT) violations or fines caused by overloading.
• Damage Charges:
  • Debris boxes used for concrete washouts, wet concrete, or slurry will incur additional damage charges.

Invoices and Notifications

• Customers will receive invoice(s) via email or Company’s app for the following:
  • The delivery of the debris box.
  • Each change or additional service.
  • Any additional charges assessed upon final removal of the debris box.

7. Access, Delivery, and Box Collection

Customers are responsible for ensuring that the debris box can be safely delivered, accessed, and removed according to the following guidelines:

Access and Safety Requirements

• Pickup Accessibility:
  • The debris box must be accessible at the scheduled pickup time, with doors closed, locked, and chained, and no materials exceeding the top of the box.
  • If the debris box is inaccessible or unsafe to collect, a dry run fee will be charged, and the removal must be rescheduled.
• Delivery and Removal Clearances:
  • Customers must ensure sufficient clearance for the truck and debris box during delivery and removal. Minimum requirements include:
    • Overhead Clearance: Safe overhead clearance is required to avoid low-lying trees, utility lines, or other obstructions.
    • Width Clearance: A minimum of 12–14 feet is required for the truck to safely deliver or remove the debris box.
    • Length and Height Specifications (estimates vary based on debris box style or manufacturer):
      • 10 Cubic Yard Box: 16 feet long with doors closed; door length: 8 feet; minimum clearance to open: 25 feet; height: 3.5 feet.
      • 20 Cubic Yard Box: 16 feet long with doors closed; door length: 4 feet each (two doors); minimum clearance to open: 21 feet; height: 4.5 feet.
      • 30 Cubic Yard Box: 18 feet long with doors closed; door length: 4 feet each (two doors); minimum clearance to open: 26 feet; height: 6.8 feet.
      • 40 Cubic Yard Box: 21 feet long with doors closed; door length: 4 feet each (two doors); minimum clearance to open: 26 feet; height: 7.5 feet.
  • It is GreenWaste’s sole discretion to determine whether the site is safe for delivery or removal. If service cannot be completed due to obstructions or unsafe conditions, a dry run fee may be imposed.

Important Note: All sizes and lengths listed are estimates only and may vary depending on the debris box style or manufacturer.

Delivery and Removal Guidelines

• Delivery Windows:
  • GreenWaste provides a three-hour delivery window, which is an estimate and not guaranteed.
  • Drivers will notify the customer by call, email, app notification or text when service begins.
• Removal Scheduling:
  • Removal is automatically scheduled at the time of order unless otherwise noted in the service agreement.
  • If no removal time is listed, the Customer must call GreenWaste to schedule removal to avoid additional fees.
  • Early removal requests require at least 48 hours notice and must be coordinated with GreenWaste.
• Late Removal:
  • GreenWaste does not guarantee specific removal dates unless explicitly stated in the service agreement.
  • Removal may occur on or after the agreed-upon date at GreenWaste’s sole discretion, and GreenWaste is not liable for any claims arising from delayed removal.

Important Note: GreenWaste reserves the right to refuse service if it determines that delivery or removal is unsafe.

8. Emergency Removal and Extended Rental

Customers may request emergency debris box removal or an extension of the rental period, subject to the following:

• Emergency Removal:
  • Emergency removal requests are subject to availability and will incur an additional fee.
• Rental Extensions:
  • Customers must request an extension at least 24 hours before the scheduled pickup time.
  • If the driver has already been dispatched for removal, a dry run fee will apply for cancellation.
• Inactivity Charges:
  • Debris boxes that remain inactive for extended periods will incur an extended rental fee. Customers are encouraged to arrange removal promptly to avoid these charges.

9. Swap, Switch, Dump & Return, and Additional Rentals

Customers may request a replacement debris box of the same size and material type through the Swap/Switch/Dump & Return service. The following conditions apply:

• Service Overview:
  • Swap/Switch/Dump & Return involves removing the current debris box and replacing it with an empty debris box of the same size and material type.
  • The price for this service is identical to the cost of the initial debris box delivery and will be charged immediately upon request.
• Disposal and Overage Billing:
  • The previous debris box will be transported to a disposal or processing facility.
  • Any overage charges associated with the contents of the removed debris box will be billed separately.
• Service Availability:
  • Swap/Switch/Dump & Return is only available for select services.
  • If this service is not applicable to the customer’s previous order, a new order must be placed, which may include new deposits or charges.

10. Street Placement and Permits

Customers requesting street placement for debris boxes must follow local regulations and meet the following requirements:

Permit Obligations and Placement Conditions

• Company must be informed and provide approval prior to any orders for debris boxes to be placed on public streets.
• If local jurisdictions prohibit street placement, the debris box must be placed on private property.
• If street placement requires an encroachment permit, the Customer is liable for all related activities and claims, including but not limited to responsibility for:
  • Obtaining the permit from local authorities before delivery.
  • Providing a valid copy of the permit to Company prior to delivery.
  • Complying with all permit terms.
• Company is not responsible for securing permits or paying any fines related to Customer’s failure to obtain a permit.

Rental Period Restrictions

• Placement is subject to the terms of the encroachment permit, which may limit rental duration.
• A three-day maximum rental period or other shortened term may apply in certain jurisdictions.
• No refunds or discounts will be issued for shortened rental periods caused by local restrictions.

Customer Responsibilities

• The debris box must not encroach on or block the sidewalk or bike lanes.
• Customers are responsible for all materials placed in the debris box during the rental period, including materials from illegal dumping.
• Customers are liable for any and all damages related to or in any way connected to the debris box while it is on the street, including but not limited to:
  • Vehicle accidents.
  • Personal injuries.
  • Acts of God.
  • Hit-and-run incidents.
  • Scavenging.
  • Regulatory compliance.
  • Any debris box damage.

11. Right to Privacy

GreenWaste is committed to protecting your privacy and handling your information responsibly.

• Data Protection: Any information collected by GreenWaste is stored securely and kept private. GreenWaste does not sell or release customer information to third-party companies for solicitation purposes.
• Privacy Policy: For more details about how GreenWaste collects, uses, and protects your information, please review our Privacy Policy. By using our services, you acknowledge and agree to the terms outlined in the Privacy Policy.

12. Marketing Communications Consent

By placing an order with GreenWaste, you consent to the use of your personal information for marketing purposes, including the following:

• Purpose of Communications:
  • GreenWaste may use your information, including your email address, to send promotional content, updates about services, and special offers.
• Opt-Out Options:
  • You may opt out of marketing communications at any time by:
    • Following the unsubscribe instructions included in the email.
    • Contacting GreenWaste directly through our Contact Page.
• Data Usage:
  • For more information on how GreenWaste handles your personal information, please refer to our Privacy Policy.

13. App Usage and Marketing Communications Consent

By downloading, installing, or using the GreenWaste App, you consent to the collection and use of your personal information for marketing purposes, as follows:

• Purpose of Communications:
  • GreenWaste may collect and use your information, including your email address and device details, to send:
    • Push notifications.
    • In-app messages.
    • Email communications containing promotional content, updates about services, and special offers.
• Opt-Out Options:
  • You may opt out of marketing communications at any time by:
    • Adjusting your app or device settings to disable notifications.
    • Following the unsubscribe instructions provided within each message.
    • Contacting GreenWaste directly through our Contact Page.
• Privacy Policy Reference:
  • For additional details about how GreenWaste collects and uses your information, please review our Privacy Policy.

14. Cancellation and Refund Policy

Customers may cancel their order subject to the following conditions and fees:

• Cancellation Deadlines:
  • Cancellations must be made at least 24 hours prior to the scheduled delivery to avoid penalties.
  • Same-day cancellations or those made after 4:00 PM on the prior business day will incur a minimum cancellation fee of $150, plus any applicable franchise fees.
  • For Monday service, the deadline to cancel without penalty is 2:00 PM on Saturday.
• Customer Acknowledgment and Acceptance of Terms:
  • Customers must cancel service before GreenWaste’s truck is dispatched for delivery if they do not agree to all terms and conditions.
  • Failure to cancel or any use of the debris box constitutes full acceptance of all terms and conditions, making this agreement legally binding.
• Fees for Late Cancellation:
  • If the truck has already begun delivery or removal, a dry run fee may be assessed.
  • If cancellation occurs after delivery of the debris box, the customer will be charged a:
    • Delivery dry fee for the initial delivery.
    • Removal dry run fee for the debris box pickup.
  • Refunds:
    • Undisputed or partial approved refunds will be issued to the original payment method within 7–10 business days, provided that no materials have been placed in the debris box.
    • No refunds will be issued once materials have been loaded, and full rental charges will apply.
    • If the original payment method is unavailable for an approved refund, a check will be issued within 60 days of the refund request.
• Customer Responsibility During Delays:
  • GreenWaste will make every effort to remove the debris box in a timely manner. However, during any delays, the Customer remains responsible for all materials placed in the debris box.

15. Limitation of Liability

GreenWaste’s liability for any claims arising from the rental or use of the debris box is strictly limited to the amount paid by the customer for the debris box rental.

• Exclusion of Damages:
  • GreenWaste is not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to damages related to:
    • Property damage.
    • Personal injury.
    • Loss of use or business interruption.

16. Indemnification

By agreeing to these Terms & Conditions, you agree to defend, indemnify, and hold GreenWaste harmless from any claims, costs, damages, losses, liabilities, or expenses (including attorneys’ fees) arising out of or in connection with the following:

• Violation of Terms or Laws:
  • Your violation or breach of these Terms & Conditions or any applicable law or regulation.
• Third-Party Rights:
  • Your violation of any rights of a third party, including but not limited to property or personal injury claims.
• Negligence or Misconduct:
  • Your negligence, willful misconduct, or misuse of the debris box.

You also agree to indemnify, defend and hold harmless GreenWaste against claims, fines, or damages related to:

• Improper disposal of Prohibited Materials.
• Any injuries, damages, or human health or environmental harm caused by misuse of the debris box or breach of this agreement.

This indemnification obligation applies to all claims and liabilities arising during the rental period or any extensions thereof.

17. Arbitration and Class Action Waiver

By agreeing to these Terms & Conditions, you consent to resolve disputes with GreenWaste as outlined below:

Informal Resolution First

Before initiating any formal resolution, you agree to first contact GreenWaste and make a sustained, good-faith effort to resolve the dispute informally.

Arbitration Agreement

If a dispute remains unresolved after the informal process, any controversy, claim, or dispute that may be arbitrated as allowed by law relating to your use of GreenWaste’s debris box services will be resolved through binding arbitration, including threshold questions of arbitrability. The arbitration will adhere to the following terms:

• Rules and Administration: Arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures in effect at the time of the dispute (incorporated by reference into this section).
• Arbitrator: The arbitration will be handled by a sole arbitrator and conducted in English.
• Location and Judgment: Arbitration will take place on an individual basis in Santa Clara County, California, and judgment on the arbitrator’s decision may be entered in any court with proper jurisdiction.

Class Action Waiver

You and GreenWaste agree that arbitration will occur only on an individual basis. Class arbitrations and class actions are not permitted and are waived. By agreeing to these Terms & Conditions, both you and GreenWaste waive the right to trial by jury or to participate in any class action or class arbitration.

18. Injunctive Relief

You agree that any breach of these Terms & Conditions may cause irreparable harm to GreenWaste, for which monetary damages alone would not be an adequate remedy.

• Equitable Remedies:
  • In the event of a breach, GreenWaste will be entitled to seek injunctive or other equitable relief without the need to:
    • Post a bond.
    • Provide other security.
    • Submit proof of monetary damages.
  • Such remedies are in addition to any legal or contractual remedies available to GreenWaste under these Terms or applicable law.

19. Attorney Fees

If either party initiates legal action or arbitration regarding any provision of this agreement:

• The prevailing party in the litigation or arbitration will be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.
• This recovery is in addition to any other relief granted in the judgment or arbitration award.

20. Compliance with Law

Customers are responsible for ensuring their use of the debris box complies with all applicable federal, state, and local laws and regulations.

• Regulatory Requirements:
  • This includes, but is not limited to:
    • CalRecycle regulations governing the disposal of construction and demolition debris.
    • California Hazardous Substance Account Act, California Hazardous waste Control Act, CERCLA, RCRA, California Health and Safety Act, California Water Code, Clean Air Act, California Environmental Quality Act (CEQA) standards.
• Customer Liability:
  • Customers assume full responsibility for any penalties, fines, or violations arising from non-compliance with applicable laws.
  • The debris box service is available only to customers who adhere to all relevant laws and regulations.

21. Recycling Reporting

GreenWaste offers recycling reporting services to qualifying commercial customers upon request and subject to the following conditions:

• Eligibility:
  • Recycling reports are available only if the customer’s account is paid in full or in good standing. Such reports may not be used and GreenWaste makes no representations regarding such reports if used by any other person or entity than Customer.
• Access to Public Data:
  • For additional information on recycling and to view public data, customers may visit https://calrecycle.ca.gov/swfacilities/rdreporting/.